FAQ
Our team is ready to answer all your questions!
Miniature Builds is a subscription service that delivers all-in-one crafting kits to your doorstep monthly.
Each box contains:
- All needed materials and items for your monthly Miniature Builds
- Illustrated magazine with detailed & step-by-step instructions
- Essential crafting supplies
- Free monthly mystery gifts with every box
Subscribe and get your box in 6 to 12 days. Each box contains all the items necessary for your Miniature Builds!
The subscription operates on a monthly billing cycle, but you can adjust the frequency or cancel at any time with no strings attached.
At this time, customization is not available. The content of our boxes is pre-set to ensure a premium selection process.
This allows us to surprise you each month, enhancing the unboxing experience.
For any concerns, like damaged, missing, or duplicate items, please email us at support@miniaturebuilds.com with a photo.
We're committed to swiftly resolving your issue with a replacement, ensuring your satisfaction.
If you have any questions or need assistance, please contact our friendly, 24/7 customer service team at support@miniaturebuilds.com
Our usual response time is within a few hours, though it may take up to one working day to receive a reply during peak periods. Be assured that your satisfaction remains our foremost concern.
If you decide to cancel your subscription, you can easily do so by:
- Log into your account.
- Navigate to "Manage My Subscription"
- There, you'll find a hassle-free cancellation option.
We understand that circumstances may change, and we're here to support you every step of the way.
Your first box ships in a few days after you subscribe and arrives within 6-12 days. Future boxes are sent out on the 7th of each month.
When you resubscribe after cancellation, we ensure your boxes pick up right where you left off.
Please reactivate your old subscription to avoid duplicate boxes rather than starting a new one.
If you encounter any issues, please contact us at support@miniaturebuilds.com
Any changes to your shipping address, payment info, or other account details can be made by logging into your account.
Please remember to set any new shipping address as the default.
If you decide to cancel your subscription, you can easily do so by:
- Log into your account.
- Navigate to "Manage My Subscription."
- There, you'll find a hassle-free cancellation option.
We understand that circumstances may change, and we're here to support you every step of the way.
Accepted payment methods include Visa, MasterCard, Maestro, PayPal, Apple Pay, Discover, and Amex. The first charge occurs at the subscription time, while future charges happen on the 7th of each month.
Please note that the price of your first box is what you'll pay for all future boxes. Discount codes apply only to the first box.
Rest assured, your billing is automatic, ensuring a seamless and worry-free experience throughout your subscription.
Some banks may flag our charges as international. If your payment is declined, please authorize international transactions with your bank.
Shipping for each Miniature Builds Box is only $4.97! Your first box ships immediately and will arrive in 6-12 days.
Future boxes ship on the 7th of each month with no hassles on your part.
No problem at all! Log in to your account and update your shipping address. Please make sure to set it as your default address. That's it, all set for your following Miniature Builds Box!
Your happiness is our top priority. If you are unsatisfied with your Hooks & Needles Box, you have a 30-day money-back guarantee.
Simply contact us at support@miniaturebuilds.com within 30 days of receiving your box, and we'll ensure you get a full refund. We promise to make things right with an easy return policy in place.
24/7 Customer Support
Money Back Guarantee
Easy and Free returns